Practitioner Only Policy

Practitioner Only Policy and ACPHARM Queensland Pty Ltd can supply Practitioner only products only to certain practitioners. Products on this website cannot be ordered until you Register as a practitioner on our website. Registration requires you to provide your qualifications and registration number in order for us to verify your eligibility to purchase on our website. 

Products that are sent directly to the patient will be labelled in accordance with the current legislation. Patients cannot order directly from ACPHARM Queensland unless you have supplied them with a prescription for us to do so. Otherwise they will be referred to their healthcare practitioner to purchase. ACPHARM Queensland is not a retail pharmacy.  Those products are designated Practitioner-Only and are governed by the Therapeutic Goods Act 1989 and Therapeutic Goods Regulations 1990. In order to assist in understanding our Policy in regards to these products, please see below:

Access to Practitioner-Only Products

To purchase Practitioner-Only products and any information for such products (product catalogues, websites etc), you must have a recognised tertiary qualification or be a current member of a recognised Australian association.

If you wish to open an account or keep your payment details with us, you will need to contact us at for an account application form or Credit Card authorisation form accordingly. To purchase Practitioner-Only products, you will need to provide copies of your relevant qualifications or a Therapeutic Goods Administration (TGA) Advertising Exemption Certificate provided by your Association.

TGA Recognised Healthcare Practitioners

The TGA recognises the following healthcare practitioners:

  1. Medical practitioners, psychologists, dentists, pharmacists, optometrists, chiropractors, physiotherapists, nurses, midwives, dental hygienists, dental prosthetists, dental therapists or osteopaths; or
  2. Herbalists, homoeopathic practitioners, naturopaths, nutritionists, practitioners of traditional Chinese medicine or podiatrists registered under a law of a State or Territory.


If you require further information please refer to:

Supply of Practitioner-Only Products

According to the TGA, therapeutic goods which are labeled for ‘practitioner dispensing only’ should only be supplied to an individual after consultation with a healthcare professional.

A consultation with a Health Care Professional ought to provide a discreet area where patient privacy can be assured and consultation records should be maintained in compliance with the Health Care Professionals Associations guidelines on prescribing.

Health Care Professional is required to supply an instruction label with the product following a consultation.

Display of Practitioner-Only Products

For members of the Complementary Medicines Australia (CMA), their Code of Practice requires:

All products must be located so that they are inaccessible for self selection by anyone other than a Health Care Professional.

Other Requirements

It is your own responsibility to be compliant with the requirements of your professional association, professional indemnity insurer and state or territory legal requirements.